Shipping Policy

Shipping Policy

Below is the average delivery time for all our packages:

  • Once an order is placed, we need 1 - 3 business days to process the order. During the week it usually takes one business day, but if you order on a Friday evening or during the weekend, processing may take slightly longer.

  • Once your order has been processed, it will be shipped. The estimated delivery time is approximately 8 - 12 business days, depending on the destination country and local courier services.

Logistics Information

  • Shipping Method: Orders are shipped through trusted international logistics partners and local delivery carriers.

  • Freight Costs: We offer free shipping on all orders. No minimum order quantity is required.

  • Estimated Transportation Time: Estimated delivery times are 8 - 12 business days after the order has been processed and dispatched.

We strive to make the ordering and delivery process as simple and transparent as possible for our customers. However, if you have any questions or comments, please do not hesitate to contact our customer service team.

Canceling an Order

Once an order is placed, it is immediately prepared for shipment by our automated systems. Therefore, unfortunately, it is not possible to cancel a completed order. If you have concerns about the product you receive, we offer a hassle-free return process. You have the right to return your order within 14 days of receipt and receive a full refund.

Shipping Costs

We cover the shipping costs for every order. There is no minimum order quantity required.

Origin of the Products

At Maison & Moor, we work with a global network of suppliers, including suppliers from China, to provide quality products at competitive prices. Every product is carefully inspected and tested before shipping, and we only cooperate with reliable manufacturers that meet our quality standards.

Our goal is to offer unique and high-quality products at fair prices while ensuring customer satisfaction and a smooth shopping experience.

Questions About Your Order

Please check our FAQ page first, as your question may already be answered there. If you still need assistance, feel free to contact us through our contact page.

Our customer service team is available 7 days a week, and we aim to respond within 24 hours.