Penelope | Women's Waterproof Boots for Winter Style

We use real customer fit feedback to help you choose the perfect size.

Simply check the Fit Guide on each product — it shows whether the item runs small, true to size, or larger based on customer experience.

If you're between sizes, we recommend choosing the larger size for a comfortable fit.

Still unsure? Send us your usual size (e.g. Zara, H&M, Nike) via chat — we'll recommend the best option for you.

oversized fit is intentionally designed with extra room while maintaining proper proportions - think structured shoulders with longer length. baggy fit tends to be loose everywhere and can look sloppy if not styled correctly.

Our oversized pieces are cut to look intentional and flattering while giving you that relaxed streetwear vibe. the key is finding the right balance for your body type and personal style.

30 Day Return & Refund Period:

You have 30 days from the date you received the product to request a refund. Once this 30 day period has passed, we unfortunately can no longer issue a refund. The refund will be made via the same payment method you used for the purchase.

Return and refund policy:

To be eligible for a refund or exchange, your item must be unused and in the exact same condition that you received it.

Items that are not in their original condition, are damaged or incomplete (missing parts for which we are not responsible) are not eligible for a refund.

We aim to process and ship orders within 24-48 hours of placement.

Once your order has been dispatched, you will receive an email with tracking details, allowing you to monitor its progress. Simply use the provided tracking information on our delivery partner’s website to stay updated on your shipment.

You can always contact us by email; info@maisonandmoor.com or visit our contact page.